FAQ

How do I create a company?

Sign up, confirm your email, then click "Add company" in your profile. The company login becomes the page address /c/login and cannot be changed.

Open vs closed company?

Any registered user can submit tickets to an open company. In a closed company only users created by the company admin can submit (login + password, no sign-up). You can enable a join request form.

What is ticket visibility?

Public — everyone sees the ticket list and cards (except hidden fields and files). Private — outsiders see only the company header; authors see only their own tickets.

Who sees hidden fields and files?

Only company admins and the ticket author. They are marked with 🔒.

What does "closed" status do?

The ticket is locked for the author: no more messages or status changes. An admin can reopen it.

Which time zone is used?

Your local device time by default. In your profile you can switch to portal time. Hover a date to see both.

How do I export tickets?

Use the Excel and DOCX buttons in the company ticket list — the current filter applies. Your profile has a JSON backup of all companies.

How does a closed-company user sign in?

Enter the login (without @), then the company login and password — or click "Sign in" on the company page.